FAQs

I AM MISSING AN ITEM, WHAT SHOULD I DO?

1. Please provide CLEAR photos of the:

a) packing slip inside your package

b) the products you did receive 

This helps us to asses the issue and prevent it from happening in the future.

 

2. Contact Customer Support within 30 days of the delivery date of your product.

When you contact Customer Support, please make sure you have the following information with you:

  • Name 
  • Shipping Address
  • Order #
  • Photos of any damage and the packaging/box.

Once we have this information, we will work on getting the missing item (if it is available) ASAP.

You can send us an email at support@thefashionbarrel.com so we can assist you.

 

WHAT SHOULD I DO IF I RECEIVED A DAMAGED PRODUCT?

1. Please provide CLEAR photos of the:

a) packing slip inside your package

b) the products you did receive 

This helps us to asses the issue and prevent it from happening in the future.

 

2. Contact Customer Support within 30 days of the delivery date of your product.

When you contact Customer Support, please make sure you have the following information with you:

  • Name 
  • Shipping Address
  • Order #
  • Photos of any damage and the packaging/box.

Once we have this information, we will work on getting the missing item (if it is available) ASAP.

You can send us an email at support@thefashionbarrel.com so we can assist you.

 

PAYMENT METHODS

Accepted Payment Methods:

At this time, we currently only accept PayPal as a payment option. In the very near future, all major credit/debit cards will be accepted.

Please keep in mind that fraud checks may occur for security purposes. We may verify the address details with a third-part fraud check company. If there is a security concern, we may ask for additional information to process your order.

 

SALES AND PROMOTIONS:

We offer special promotions and discounts throughout the year so be sure to sign up for our promotional emails.

 

Gift Card or Promo Code:

Gift cards and promo codes may be used at checkout. The discount will be included in your total.

 

EMAIL SUBSCRIPTIONS

If you don't want to receive any promotional emails.

To unsubscribe to our promotional emails, click the "Unsubscribe" link at the bottom of the email you have received.

 

I HAVE RETURNED MY PRODUCT. WHEN WILL I GET MY REFUND?

You should receive your refund as soon as we receive the product(s) back to our warehouse.

Please contact us if you have not received your refund. Please keep your proof of postage and/or return tracking number when shipping back any returns. We are not liable for any return packages that may become lost or stolen in transit.

Please check out our Refund Policy for more information.

 

RETURNS AND EXCHANGES

Due to COVID-19, the processing times for returns are taking longer than usual. Please allow 14-21 days before contacting Customer Support regarding the status of your return. We appreciate your patience.

IMPORTANT: The Fashion Barrel does not refund the original shipping charges.

We do not provide pre-paid return labels. You are responsible for covering the shipping costs to return.

 

RETURN POLICY 

Please be sure to send us your item(s) back in full accordance with our Return Policy:

  • Items must be sent back within 30 days of the delivery date.
  • Items must be unworn, unwashed, and have the original tags attached.
  • All merchandise must be returned in it's original packaging.
  • For sanitation reasons, all sales of swimsuits and face masks are final.
  • Returns sent back to our warehouse that have not been generated by contacting our Customer Support directly, will be charged a $10 manual processing fee.

To return by mail, The Fashion Barrel customer service team can my reached by email at support@thefashionbarrel.com and chat through our website during normal business hours. We will provide you with a return label that you may take to your local carriers.

Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Returns Department. Once your return is fully processed, you will receive your refund.

The Fashion Barrel is not responsible for returns until they reach our Returns Department. Keep your proof of postage and ship your return along with a tracking number. We are not liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery, The Fashion Barrel will not issue a refund for your returns.